Shipping Policy

Lumoganic, we are committed to ensuring that your orders are delivered promptly and securely. Please read our Shipping Policy to understand how we handle shipping, delivery, and related processes.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • You will receive a confirmation email with order details and tracking information once your order has been shipped.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days

Delivery times may vary depending on your location and chosen shipping method. Please note that weekends and holidays may affect delivery schedules.

  • Why Choose

    Lumoganic is committed to providing skincare products made with natural, herbal ingredients that are pure and safe for all skin types. Our formulas are free from harmful chemicals, synthetic additives, and parabens, ensuring gentle yet effective results. With a focus on quality and sustainability, we bring you eco-friendly and cruelty-free products that nourish your skin naturally.

  • Our Story

    We saw a gap in the market for products that were both effective and free from harsh chemicals, so we decided to create something different. Inspired by the power of nature, we carefully selected the finest herbal and plant-based ingredients to craft skincare products that nourish, protect, and enhance your natural glow. Lumoganic has grown into a trusted brand that puts quality.

  • Our Mission

    Our mission at Lumoganic is simple: to provide skincare that celebrates the beauty of nature while delivering real results. We aim to create products that are not only kind to your skin but also to the planet. By using only the purest natural ingredients and focusing on sustainability, we offer skincare solutions that are safe, effective, and eco-friendly.

Lumoganic

Lumoganic, we want you to be completely satisfied with your purchase. If for any reason you're not happy with our products, we offer a straightforward refund process to ensure you feel confident shopping with us.

  • How to Request a Refund

    1. Contact our customer service team at lumoganic@gmail.com with your order number and details of your refund request.
    2. Our team will guide you through the return process and provide you with a return shipping address if necessary.
    3. Once we receive the returned item and verify that it meets the eligibility criteria, we will issue a refund to the original payment method.

  • Refund Process

    1. Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
    2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
    3. Please note that it may take a few additional days for the refund to appear on your bank or credit card statement, depending on your payment provider.
Contact us