Refund policy

Refund Policy for Lumoganic

Effective Date: 1/Jan/2025

At Lumoganic, we value your satisfaction and are committed to providing high-quality products. If you are not entirely satisfied with your purchase, please review our Refund Policy to understand your options for returns and refunds.

1. Non-Refundable Items

Certain products cannot be refunded or exchanged, including:

  • Opened or used items.
  • Gift cards or sale items are marked as non-returnable.

2. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@lumoganic.com. We will arrange for a replacement or full refund, as appropriate.

  • Why Choose

    Lumoganic is committed to providing skincare products made with natural, herbal ingredients that are pure and safe for all skin types. Our formulas are free from harmful chemicals, synthetic additives, and parabens, ensuring gentle yet effective results. With a focus on quality and sustainability, we bring you eco-friendly and cruelty-free products that nourish your skin naturally.

  • Our Story

    We saw a gap in the market for products that were both effective and free from harsh chemicals, so we decided to create something different. Inspired by the power of nature, we carefully selected the finest herbal and plant-based ingredients to craft skincare products that nourish, protect, and enhance your natural glow. Lumoganic has grown into a trusted brand that puts quality.

  • Our Mission

    Our mission at Lumoganic is simple: to provide skincare that celebrates the beauty of nature while delivering real results. We aim to create products that are not only kind to your skin but also to the planet. By using only the purest natural ingredients and focusing on sustainability, we offer skincare solutions that are safe, effective, and eco-friendly.

Lumoganic

Lumoganic, we want you to be completely satisfied with your purchase. If for any reason you're not happy with our products, we offer a straightforward refund process to ensure you feel confident shopping with us.

  • How to Request a Refund

    1. Contact our customer service team at lumoganic@gmail.com with your order number and details of your refund request.
    2. Our team will guide you through the return process and provide you with a return shipping address if necessary.
    3. Once we receive the returned item and verify that it meets the eligibility criteria, we will issue a refund to the original payment method.

  • Refund Process

    1. Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
    2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
    3. Please note that it may take a few additional days for the refund to appear on your bank or credit card statement, depending on your payment provider.
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